Terms and conditions

Cappelletto Shop Terms of Sale

By placing an order, you are making an offer to purchase a product under the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Your order is subject to the product's availability in stock. CappellettoShop does not guarantee the availability of items in your cart. If the product you have selected and ordered is unavailable, you will be immediately notified by our store to suggest an alternative product or to inform you of the cancellation of the order itself.
Shipping times may vary based on product availability, and any guarantees or estimates regarding delivery times are limited to Italy and subject to any delays due to the courier service we rely on or force majeure events for which we will not be held responsible. Please consult the Shipping page for more details on delivery costs.

To enter into a contract with CAPPELLETTO SHOP (Società Cappelletto srl), you must be 18 years of age or older and possess a valid credit or debit card issued by a bank we consider reliable. CAPPELLETTO SHOP reserves the right to refuse an order placed by minors.

When you place an order, you undertake to ensure that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost of the products. The cost of foreign products and services may be subject to fluctuation. All prices indicated are subject to such changes.

Our Contract
When you place an order, you will receive an email confirming receipt of your order: ORDERS PLACED CANNOT BE CANCELLED. THIS ALSO APPLIES TO ORDERS FOR PRODUCTS WITH DELAYED DELIVERY OR PRODUCTS ORDERED SPECIFICALLY FOR THE CUSTOMER.

a. Price and Availability
While we attempt to ensure that all details, descriptions, and prices appearing on this website are accurate, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel the order after having already paid for the products, you will receive a full refund.

Where applicable, the price includes VAT.

Delivery costs will be charged separately; such additional costs are clearly indicated where applicable and are included in the "total cost".

Prices on the site may vary over time (due to promotions and/or sales). The valid price is always the one indicated at the time of purchase. It is not possible to request a refund for the difference between the price at the time of the order and the price at another time for the same product.

b. Payment
After receiving the order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to complete the transaction. Goods will not be shipped until this pre-authorization check has been completed. We will charge the payment to your card after the order has been accepted.

Sensitive payment card data (card number, expiration date, CVV code) are encrypted and transmitted directly to the payment processor. The seller therefore never has access to and does not store your credit card data.

c. Payment with Klarna

If you buy with Klarna, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to related parties and their assignees, and that you authorize such transfer.

d. Customs duties for purchases from non-EU countries

By placing an order on CappellettoShop, the user accepts the possibility that products may be subject to customs duties, postal charges, and import taxes in the user's country of residence and that these taxes are beyond Cappelletto's control. Cancellations of orders are not accepted once they have left our stores.

In particular, please be advised that customs duties for imports to the United Kingdom on footwear can reach up to 40% of the cost of the shoes themselves. By ordering on CappellettoShop, the customer accepts the payment that will be requested by DHL for the customs duties required for the delivery of the order to its destination. If the customer refuses to receive their order that has already arrived at customs, CappellettoShop will arrange for the package to be returned to Italy and will deduct both the return shipping costs and the return customs duties from the refund.
Please be informed that shipping costs to the United Kingdom are €30.

Please also be informed that exchanges in the Venice island area and surrounding islands will not be free of charge.

e. Right of Withdrawal
You have the right to withdraw from the contract without any penalty within 14 days of receipt of your order. The right of withdrawal is exercised by written communication sent via email to: info@cappellettoshop.it .

CAPPELLETTO SHOP will refund the cost incurred by you no later than ten working days from receipt of the return. Shipping costs in the event of a return are always at your expense. Go here for more information

f. Discount Codes
Account discount codes - From time to time, discount codes may be offered to account holders; such codes may only be applied to purchases made through the account for which a discount code was offered and registered. They are not transferable to third parties.

g. Promotional discount codes - From time to time, we may offer promotional discount codes that may apply in relation to all purchases or specific purchases made through this website.

These terms and conditions apply to all promotions conducted by CAPPELLETTO SHOP, competitions, and discount codes (unless otherwise stated).

• Discount codes cannot be combined. Only one can be used per order
• Some brands may be excluded from certain promotions. Brand exclusions will be noted with the term "Continuativi" (Carry-over).

h. Gift Voucher

We will send your gift voucher as soon as payment is confirmed or on the delivery date you specified (if later). Unfortunately, we cannot accept any responsibility for any delay, regardless of the reason. The gift voucher must be spent within 12 months of issuance.

i. Defective Product

Every product is checked before being shipped and CappellettoShop documents the condition of the product with photos. However, if the product should have any defect upon arrival, the customer must immediately send an email to info@cappellettoshop.it, indicating the alleged defect and attaching any supporting documentation (detailed photos of the product, order number, etc.). In the event of a recognized defect, CappellettoShop undertakes to collect the product to inspect it. Only in the case of a recognized defect does Cappelletto undertake to replace the defective product or, in the event that this is not possible, to partially or totally refund the purchase price depending on the nature of the defect.

CappellettoShop reserves the right to refuse to follow up on a late claim (beyond the fifth day from the date of receipt of the order by the customer), a claim relating to normal wear and tear, a defect for which the user is responsible, or that derives from the nature of the product. Some products may have irregular parts and/or irregularities that are part of the manufacturing process or correspond to the material used.

l. Resale

The products for sale on CappellettoShop are available for personal sale and not for resale. By placing an order on the site, the User warrants that they will use the product only for personal use. Furthermore, orders for more than four quantities of the same product will not be accepted.

m. Pickup
You can pay for our pickup service using the credit/debit card you would normally use to pay for our products, and our terms of sale also apply to this service. Please note that we do not accept gift vouchers or discount codes as partial or full payment for this service.

An address accessible to the courier is required, and a responsible adult must be present for the delivery of the goods. If the courier is unable to pick up your goods, the cost of the service will still be charged to you.

In the event that your goods are not picked up due to an error by the courier or CAPPELLETTO SHOP, we will refund the cost of the service.

The goods subject to return are all subject to our return policy, and the pickup of the same does not imply the acceptance of their return.

n. If I bought footwear and got the size wrong, can I make an exchange?

If the size is available in stock for an exchange, Cappellettoshop gives you the possibility to make it only once, for free.For exchanges in remote areas and islands (Venice, Sicily, Sardinia), the exchange will have a cost of €10. The cost could reach €25 for returns of multiple pairs of footwear or for shipments that require insurance.

Complete the return procedure.

Or send an email (info@cappellettoshop.it) to notify us of the exchange and include photos of the product, complete with the warranty seal.

NB: Please try on footwear by placing your foot on a clean rug. Footwear that returns to the store with signs of wear and dirt will be sent back to the sender, and Società Cappelletto reserves the right to recoup transport costs.

Repack your package as received (do not remove the seal from the product), highlight your name on the package, and make sure you are home for the exchange. If GLS does not find anyone for the delivery of the exchange, and you do not have the return ready, the courier will not perform the delivery!

Attention: once a size exchange has been made, if the product still does not fit, the return is at the customer's expense, and a voucher for the value of the returned product will be issued.

For size exchanges of an order placed from abroad:

If you see that the size you need for the exchange is still available, we recommend that you notify us immediately by email at info@cappellettoshop. Send the pair of shoes that are too big/small to our store using the courier of your choice (using the postal service is not recommended). Once we have received your order, we will send you a link for the payment of the exchange shipping (25€, this value may change in the case of shipments with multiple items or products whose shipment requires insurance) and we will proceed to ship the correct size. The return is always at the buyer's expense.

o. Refusal of an order

The Seller reserves the right to refuse or cancel orders that come from:

• a user with whom the Seller has an ongoing legal dispute
• a user who has previously violated the General Terms of Sale
• a user who has provided incomplete or otherwise inaccurate data, or false identification data.
• a user who has cancelled an order for a carry-over product ordered specifically for him/her.
• a user who has purchased more than one size of a product where the description specified the possibility of purchasing one size per order.
  
  

Images generated with Artificial Intelligence
Some images on the Site may be generated or processed using Artificial Intelligence (AI) tools and are for illustrative purposes. For this reason, they may present slight differences compared to the real product, without altering its essential characteristics.

Last update: 11/08/2026