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RETURNS AND REFUNDS

Right of withdrawal

Pursuant to Art. 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Terms and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) calendar days from the date of receipt of the products.

It is not possible to exercise the right of withdrawal for the purchase of purchased items, keychains and accessories, or shoe cleaning products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must MANDATORILY send a communication to this effect to CappellettoShop, within the indicated terms, to the following email address info@cappellettoshop.it , attaching photos of the product confirming the presence of the security seal and the cleanliness of the sole, as well as the reason for the return .

CappellettoShop puts returned products back on sale, after careful inspection, respecting the environment and avoiding waste! Requesting photos of returned products allows us to be sure that the product has not been used. Products returned without prior communication via email will be refunded only if the product is exactly as it was sent. We inform our kind customers that products undergo a careful quality check before shipment with photographic documentation.

The return is at the customer's expense.

In the event of withdrawal, the Customer must resend at their own expense the products to SOCIETÀ CAPPELLETTO SRL by choosing their own trusted courier at the following address:

SOCIETÀ CAPPELLETTO SRL

PIAZZA DEI SIGNORI, 10

31100 TREVISO (TV) – ITALY

With clear indication of the order number on the front of the package.

If you wish, CappellettoShop can arrange for the collection of the return . The cost will be deducted from the refund at an additional cost of €10 . *option available only for orders placed in Italy. The cost could reach €25 for returns of multiple pairs of shoes or for shipments requiring insurance.

In the case of a return from abroad, CappellettoShop can arrange the collection subject to the customer's acceptance of the shipping price (€25). The cost could reach €35 for returns of multiple pairs of shoes or for shipments requiring insurance.

The merchandise must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics, and size, with normal diligence, without any signs of wear or dirt, in compliance with the conditions listed below:

  1. the right of withdrawal may apply to the purchased product in its entirety; it is in fact not possible to exercise withdrawal exclusively on part of the purchased product (e.g., accessories, add-ons, etc...)
  2. for the withdrawal to be possible, the product must be CLEAN, intact, and returned in its original packaging (which must also be intact) COMPLETE WITH SECURITY SEAL. NB: Please try on footwear by placing them on a clean carpet. We do not accept returns of footwear that return to the store with signs of wear and dirt, and they will be shipped back to the sender. Società Cappelletto reserves the right to charge for transport costs. Furthermore, the user must exercise care when packaging the product to be returned: in the event that it arrives damaged due to improper packaging, CappellettoShop reserves the right to refuse the return.
  3. the shipping costs (and any customs duties, if present) for the return of the goods will be solely at the Customer's expense, even in the event of refusal of the shipment by the customer.
  4. Any customs duties incurred by Società Cappelletto SRL for returns from non-EU countries will be deducted from the refund of the return.
  5. the shipment, until the confirmation of receipt in the warehouse indicated by SOCIETÀ CAPPELLETTO SRL, is under the full responsibility of the customer; WE STRONGLY ADVISE AGAINST USING POSTE ITALIANE FOR THE SHIPMENT OF RETURNS AS THEY DO NOT RESPECT THE STORE'S OPENING HOURS AND PUT PACKAGES IN STORAGE.
  6. In case of damage to the goods during transport, SOCIETÀ CAPPELLETTO SRL will notify the Customer, to allow them to promptly file a complaint against the courier chosen by them and obtain the relative refund;
  7. SOCIETÀ CAPPELLETTO SRL will not be responsible in any way for damage, theft, or loss occurring during or in any way dependent on the return shipment.
  8. In the case of a return or exchange shipment, the customer is responsible for the shipment until delivery to the GLS courier and must ensure they receive the waybill as confirmation of delivery. Do not hand over packages to couriers who do not provide the waybill.

Once the return is received, SOCIETÀ CAPPELLETTO SRL will reimburse the Customer the entire amount already paid within ten working days, net of the Shipping Costs incurred by the customer and any customs duties incurred by CappellettoShop for returns from non-EU countries, using the same payment method used at the time of the order.

Refunds via PayPal and Credit Card will be made within 10 working days from receipt of the return. If the customer has made a payment via Bank Transfer, they must send the current account details via email to allow Società Cappelletto Srl to make the refund. The times for receipt of the bank transfer are 10 working days from the moment of receipt of the return.

    In any case, the Customer will lose the right of withdrawal in cases where SOCIETÀ CAPPELLETTO SRL verifies that:

    • the returned product and/or its accessories, and/or its packaging are not intact or if the security seal has been removed;
    • the product is not in the condition in which it was shipped at the time of the order.
    • the product is missing its external packaging and/or internal original packaging;
    • the product is missing integral elements and/or accessories (e.g., closures, laces, buckles, etc.).

    In the event of the loss of the right of withdrawal, SOCIETÀ CAPPELLETTO SRL will return the purchased product to the sender, charging them for the shipping costs and, if already refunded, the price of the product.